Frequently Asked Questions
Find answers to common questions about our AC repair, installation, and maintenance services. Don't see your question? Call us at (512) 576-6928.
Emergency Service
Do you offer 24/7 emergency AC repair?
Yes, we provide 24/7 emergency AC repair service throughout Austin and surrounding areas. We understand that AC breakdowns don't wait for business hours, especially during Texas summers.
How fast can you respond to an emergency call?
We guarantee under 60-minute response time for emergency calls anywhere in the Austin metro area. Our technicians are strategically positioned throughout the service area for rapid response.
Do you charge extra for emergency or after-hours service?
No, we do not charge extra for emergency service, nights, weekends, or holidays. Our pricing is upfront and consistent regardless of when you need service.
Pricing & Payment
How much does AC repair cost?
AC repair costs vary depending on the issue. Simple repairs like capacitor replacement start around $150, while more complex repairs like compressor replacement can cost $1,500 or more. We provide upfront pricing before we start work so there are no surprises.
Do you offer financing?
Yes, we offer flexible financing options for AC installations and major repairs. Contact us for details on current financing promotions and approval requirements.
What forms of payment do you accept?
We accept all major credit cards, debit cards, checks, and cash. Payment is due upon completion of service.
Service & Maintenance
How often should I have my AC serviced?
We recommend having your AC system serviced twice per year - once in spring before summer heat and once in fall before winter. Regular maintenance prevents breakdowns, improves efficiency, and extends system life.
What's included in an AC tune-up?
Our comprehensive tune-up includes a 21-point inspection covering refrigerant levels, electrical connections, coil cleaning, filter replacement, condensate drain check, blower motor inspection, capacitor testing, and complete system performance evaluation.
Do I really need annual AC maintenance?
Yes. Regular maintenance is essential for several reasons: it prevents expensive breakdowns, reduces energy bills by up to 15%, extends your system's lifespan, and is required by most manufacturers to maintain warranty coverage.
Installation & Replacement
How do I know if I need AC replacement vs repair?
Generally, if your AC is over 15 years old, uses R-22 refrigerant, or needs repairs costing more than 50% of replacement cost, replacement is usually the better choice. We provide honest assessments and help you make the best decision.
How long does AC installation take?
Most residential AC installations are completed in one day. Complex installations involving ductwork modifications may take 2-3 days. We provide a timeline during your free consultation.
What size AC system do I need?
AC size depends on your home's square footage, insulation, windows, ceiling height, and local climate. We perform detailed load calculations to determine the exact size needed. An oversized or undersized system will waste energy and reduce comfort.
Common Problems
Why is my AC not cooling?
Common causes include low refrigerant (leak), dirty air filter, frozen evaporator coil, failed compressor, or thermostat issues. Our technicians diagnose the exact cause and provide upfront pricing for repairs.
Why is my AC running constantly?
Possible causes include undersized system, dirty filter, refrigerant leak, frozen coil, or thermostat problems. Constant running wastes energy and indicates a problem that needs professional diagnosis.
What causes ice on my AC unit?
Ice formation is usually caused by restricted airflow (dirty filter, closed vents, dirty coils) or low refrigerant from a leak. Never run an AC with ice on it - turn it off and call us immediately.
Why does my AC smell musty?
Musty odors typically indicate mold or mildew growth in your ductwork or drain pan. This occurs when condensation doesn't drain properly. Professional duct cleaning and drain clearing resolve the issue.
Warranties & Guarantees
Do you offer warranties on repairs?
Yes, all repairs come with a 90-day warranty on parts and labor. New AC installations include manufacturer warranty plus our workmanship guarantee.
What if I'm not satisfied with the service?
We guarantee 100% satisfaction. If you're not completely happy with our service, we'll make it right. Contact us within 30 days if you have any concerns.
Service Area
What areas do you serve?
We serve Austin and all surrounding communities including Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Lakeway, Bee Cave, and more. Check our service area page for the complete list.
Do you service commercial properties?
Yes, we provide AC repair and maintenance for both residential and commercial properties. Contact us for commercial HVAC services.